• Routing & Flight Numbers
• Aircraft Registration
• Aircraft Type
• Captain & First Officer
• Working Positions
• Next Most Senior [Most Hours] (In-Charge Incapacitation)
• Parking Bay
• Pax Figures
• Flight Times

Normal Ops - Safety & Security

• Get onboard – thorough safety & security checks
• Report any issues to ICFA
• If you hear, see, smell or feel anything out of the ordinary, speak up
• Comply with Safair SOP’s
• Communicate with fellow crew at all times – big or small

Security Checks

• • Equipment
  • Catering Trolleys – Seals & Brakes
    
    • INOP Procedure – Stickers & Serial No. (Flight Report)
  • Lavatory Checks
  • Cabin Checks
  • Under Seats
  • Seat Pockets
  • Overhead Stowages
  • Passenger Life Vests
  • Call Bells, Reading Lights, Air Vents

Boarding

• • Check ALL boarding passes – Flt No, Date, Destination
  • Ask for credentials for ANYONE entering the aircraft
  • Offload bags at the door
  • Yellow Tags
  • Close stowages when full (except over-border)
  • Let ICFA know if there are still bags to be offloaded

  • Refuelling

    • Boarding Positions

    • 1L/2L in galleys guarding doors

    • 2R at over wing exits, 1R in the aisle

    • No use of lavatories

    • No smoking / Seatbelts unfastened

  • Drunk Passengers

    • • Get a witness and offload.

      • Do not take the problem into the air.

      • Let ground staff deal with it.

      • Take note of passenger seat for flight report.

  • 2L move into cabin and assist after closing door

Briefings

• Complete before door closure where possible. Advise if unable

• Doesn’t matter who briefs where, all briefed before T/O

• Demo in sync, rows 1, 14, 24 (800) / rows 1, behind the OW (400)

• ICFA will advise when boarding complete

• Overwing exits

  • No loose items (laptops, sling bags, pillows)

  • 16 years +

  • ABP’s

  • Understand & speak English

  • No moving of pax to emergency exit rows

Disembarkation

• • 2 Door – 5 rows front and back - simultaneous

  • 1 Door – When 1L opens, send 5 rows from the back to queue behind 1R. Take turns until all pax are off.

  • Disembark until you meet. No disembarking five rows & letting the rest go. Uncoordinated and uncontrolled.

     

SOP

• Silent Review – Takeoff and Landing 

Service

• Work until we meet
• Number of services
• Vouchers – be aware and inform pax
• Take turns to strip
• Give pax time to eat before stripping ± 10 minutes after service
• ICFA make announcement for cash up

Catering

• Report any breakages, dodgy food
• Ensure all items are returned and trolleys are sealed correctly
• Ice – Let ICFA know before landing if ice required JNB, CPT, DUR

In-Flight Procedures

• Check cabin every 10-15 minutes
• Attend to call bells promptly and reset them
• Avoid pressing the call bells too many times for catering
• Overhead stowages must be closed during the flight (esp. 400)
• Monitor cabin temperature
• Lavatories must be stocked and clean
• Pay attention to all announcements – they could be important

Turbulence / Seatbelt Signs

• ALWAYS check seatbelts when turned on, no matter how many times it happens – CAA inspector on board

Turnarounds

• Check cleaners permits
• Assist cleaners – trash on aisle seat
• Check seat pockets
• Straighten headrest covers
• Ensure toilets are clean and stocked
• Procedure
  • 1L/2L remain in galleys until all pax off
  • After cleaner permits have been checked, cross seatbelts
  • NB: Security checks after cleaners 

In The Air

• Hear “This is the captain speaking, In-Charge Flight Attendant to the Flight Deck” X 2 over the PA
• 1L/1R enter the flight deck, if pilot incap 1R stay behind
• If not pilot incap, 1L to conduct TESTS briefing
• 1R, 2L & 2R to check doors are in correct mode, secure galleys, grab PELB and safety features card, meet at 1R.
• Sync watches, 1L relay TESTS briefing.
• Take up demo positions – rows 1, 14, 24
• Follow PELB

On The Ground

• After a/c comes to a complete stop and no comms from flight deck, 15 seconds after engine shutdown, 1L to enter flight deck.
• 1R, 2L, 2R to remain at stations and continue silent review.
• Await further instruction from the captain

EVACUATION

• If needed, “This is the captain speaking – EVACUATE, EVACUATE, EVACUATE”
• If life in immediate danger, initiate evacuation
• If one evacuates, everyone evacuates
• Make sure engines are shutdown and check outside conditions

Rapid Decompression

Initital Actions

• “This is the captain speaking - rapid descent, rapid descent”
• Wedge trolley and engage the brakes
• Grab nearest oxygen mask and sit (even on passenger’s lap)
• Be aware of infants
• Commence shouted commands: FASTEN YOUR SEATBELT, PULL MASK DOWN, PLACE OVER NOSE & MOUTH, HELP OTHERS AROUND YOU.

When a/c levels off at a safe altitude and captain says “Flight Attendants, Resume Your Duties”

• Check on flight deck
• Check on each other
• Check on passengers
• Check on state of the a/c
• Prepare for possible emergency landing & TESTS briefing
• It doesn’t mean continue with service

Fires

• Raise alarm by pressing call bell on opposite side
• Person bringing extra equipment becomes Firefighter (with PBE)
• Person discovering fire becomes Back-Up
• Co-ordinator moves passengers, brings equipment and ice bucket
• Communicator communicates with FD using listen acronym
  • L = Location
  • I = Intensity
  • S = Smoke
  • T = Type of Fire
  • E = Equipment Used
  • N = Neutralised
• Shake oxygen off hair
• PBE in lavatory

Medicals

• Work together as a team
• Press call bell repeatedly to get assistance from crew
• If you  step aside:
  • Make announcement for medical assistance
  • Bring extra equipment
  • Take SAMPLE history
  • Is the passenger travelling with someone?
  • Communicate with the flight deck
• As far as possible, continue service and monitor pax
• If CPR is needed:
  • 30 compressions, 2 breaths for:
    • Adults
    • Children
    • Infants
• Gather information for IQSMS
• Snag PO² in cabin defect logbook

General

• Maintain communication and respect
• If there are issues on board, we’ll sort it out. If we can’t, we’ll come back and debrief
• Always treat pax with respect

Equipment

• Infant & Extension Seatbelts – Return to stowage
• Demo Kits - Return to stowage
• If no trolleys for crew bags or bags don’t fit, bags must be placed in the overhead stowages. Let ICFA know for flight report.
• Empty stowages without Atlas bins, let ICFA know to include in flight report

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